This website is operated by London Barber Salon Equipments Limited trading as Barber Warehouse.
We collect, use and are responsible for certain personal information about you. When we do so we are subject to the UK General Data Protection Regulation (UK GDPR). We are also subject to the EU General Data Protection Regulation (EU GDPR) in relation to goods and services we offer to individuals and our wider operations in the European Economic Area (EEA). We are responsible as ‘controller’ of that personal information for the purposes of those laws.
Throughout our website we may link to other websites owned and operated by certain trusted third parties to make additional products and services available to you. These other third-party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third-party websites, please consult their privacy policies as appropriate.
We collect personal information about you when you access our website, register with us, contact us, send us feedback, purchase products via our website, post material to our website and complete customer surveys.
We collect this personal information from you either directly, such as when you register with us, contact us or purchase products via our website or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).
This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.
When we use your personal information, we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why.
The legal bases we may rely on include:
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data and information about you which we have grouped together follows:
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data, criminal convictions and offences).
If you fail to provide personal information
Where we need to collect personal information by law, or under the terms of a contract we have with you and you fail to provide that information when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with products). In this case, we may have to cancel a contract you have with us but we will notify you if this is the case at the time.
How is your personal information collected?
We use different methods to collect information from and about you including through:
• Technical Data. From parties such as analytics providers like Google
When we collect personal information, what we collect and how we use it
For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:
|When information is collected||What information we ask for from you/ type of data||How and why we use your information|
|When you register an enquiry with us||– Identity- Contact||We ask for this:— to create and manage your account with us— to communicate with you about your account— We rely on legitimate interest as the lawful basis for collecting and using your personal information.We will keep this information until:— you close your account with us— we close your account|
|To register you as a new customer||– Identity – Contact- Financial- Transaction||We ask for this:— to create and manage your account with us— to communicate with you about your account— We rely on legitimate interest and performance of a contract with you as the lawful basis for collecting and using your personal information.We will keep this information until:— you close your account with us— we close your account|
|To process and deliver your order including managing payments and charges||– Identity- Contact- Financial- Transaction||We ask for this:— to process your order— to deliver the products— to process your paymentWe rely on legitimate interest and performance of a contract with you as the lawful basis for collecting and using your personal information.We will keep this information until:— you close your account with us— we close your account|
|Performance of a contract with you||– Identity- Contact- Financial- Technical||We ask for this:— to perform our contractual obligationsWe rely on legitimate interest and performance of a contract with you as the lawful basis for collecting and using your personal information.We will keep this information until:— you close your account with us— we close your account|
|To use data analytics to improve our website, products/ services, marketing, customer relationships and experiences||– Technical- Usage||We ask for this:— to improve website performance— to improve product marketing— to improve customer experienceWe rely on legitimate interest and performance of a contract with you as the lawful basis for collecting and using your personal information.We will keep this information until:— you close your account with us— we close your account|
We may have to share your personal data internally and with the parties set out below for the purposes set out in the table above.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We will share personal information with law enforcement or other authorities if required by applicable law.
Where this is a change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Ensuring information security
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long will you use my personal information for?
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see Request erasure below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data.
You have the right to:
If you wish to exercise any of the rights set out above, please Contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.